Vozol Star 20000 Puffs

Product Care

Follow these simple steps to get the most out of your vape kit.

• For refillable devices, allow e-liquid to soak into the coil for at least five minutes before using the device.
• Always keep some e‑liquid in the pod or tank to ensure the coil is saturated.
• If using replaceable coils, push/screw them in firmly but don't over tighten.
• For adjustable power devices, use recommended power settings for the coil or pod you are using (see box, coil or manual).
• When device is switched on, only press fire button when inhaling. This prevents condensation build up in the pod or tank.
• If using a refillable kit, use the correct e-liquid for the coil or pod you are using. See the product description for each kit for recommended e-liquid types
• Avoid filling refillable pods or tanks above the fill line or to the very top.

Battery advice

Do:

• Use the correct charging equipment for your device (see below). Use of third-party chargers may void your warranty.
• Charge batteries on a flat, hard surface.
• Turn your device off when not in use (if device comes with an on/off switch).
• Keep battery terminals clean. A quick swab with a cotton bud can improve performance and reliability.
• Always keep some charge in your battery.

Don’t:

• Use damaged batteries.
• Leave charging batteries unattended.
• Allow contact between your batteries and water.
• Carry batteries in a pocket/bag with coins or keys.
• Expose batteries to sunlight, extreme heat or cold.
• Allow batteries to go to zero charge.

Delivery Options

We offer various shipping methods to suit your needs:

Order before 5pm Mon-Fri for same day dispatch

Shipping to the United Kingdom

For orders shipped to the United Kingdom, we offer free Tracked 24 shipping on all orders with a value of£20.00 or more.

• For orders below £20.00, standard shipping fees apply:

1. Next Day Delivery (next working day): £5.99 for orders under £15.00, or £3.99 for orders between £15.00 and £19.99.
2. Tracked 24 Delivery (next working day): £2.99 for orders under £15.00, or £1.99 for orders between £15.00 and £19.99.
3. Tracked 48 Delivery (2-5 working days): £2.49 for orders under £15.00, or £1.49 for orders between £15.00 and £19.99.

Shipping to the European Union

To the EU, we have three shipping zones (A, B, C) with different free shipping thresholds.

Zone A (Free Shipping on orders £30.00+)

This zone includes: Germany, Croatia, Czech Republic, Austria, Hungary, Slovakia, Slovenia, Bulgaria, Belgium, Poland, and Luxembourg.

• Tracked 48 delivery is free for orders of £30.00 or more.
• For other services and order values:

1. Next Day Delivery: £7.99 (under £15.00), £5.99 (£15.00-£29.99), or £3.99 (£30.00+).
2. Tracked 24 Delivery：£5.99 (under £15.00), £3.99 (£15.00-£29.99), or £1.99 (£30.00+).
3. Tracked 48 Delivery: £5.49 (under £15.00), £3.49 (£15.00-£29.99), or FREE SHOPPING (£30.00+).

Zone B (Free Shipping on orders £40.00+)

This zone includes: Netherlands, Ireland, Lithuania, Greece, Romania, France, Latvia, Spain, Estonia, and Portugal.

• Tracked 48 delivery is free for orders of £40.00 or more.
• For other services and order values:

1. Next Day Delivery: £8.99 (under £19.99), £6.99 (£20.00-£49.99), or £4.99 (£40.00+).
2. Tracked 24 Delivery：£7.99 (under £19.99), £5.99 (£20-£39.99), or £2.99 (£40.00+).
3. Tracked 48 Delivery: £4.49 (under £19.99), £2.49 (£20-£39.99), or FREE SHOPPING (£40.00+).

Zone C (Free Shipping on orders £50.00+)

This zone includes: Denmark, Finland, and Sweden.

• Tracked 48 delivery is free for orders of £50.00 or more.
• For other services and order values:

1. Next Day Delivery: £9.99 (under £24.99), £7.99 (£25-£49.99), or £5.99 (£50.00+).
2. Tracked 24 Delivery：£7.99 (under £24.99), £5.99 (£25-£49.99), or £3.99 (£50.00+).
3. Tracked 48 Delivery: £5.49 (under £15.00), £3.49 (£15.00-£29.99), or FREE SHOPPING (£50.00+).
   

All shipping options include tracking for secure delivery. Estimated delivery times are based on working days and exclude weekends or Bank Holidays. Delivery times may vary by location, so please consider typical service expectations in your area. If you have any questions, feel free to contact our customer service team.

Estimated delivery times based on working days and does not include weekends or Bank Holidays. Delivery times vary depending on location so please take into account typical service expectations in your area.

FAQS

Do you send to BFPO addresses?

Yes, we deliver to all BFPO (British Forces Post Office) addresses which are treated as UK Mainland, but those in non-EU BFPO locations may occur local duty taxes, payable by the customer at cost upon collection.

What about late delivery?

If you have not received your order within 7 working days (excluding bank holidays and weekends) please get in contact with us.

What if I put the wrong address on my parcel?

We can't guarantee that you will receive your parcel if you have used the wrong address or postcode. If you realise you have used the wrong address, please get in contact with us ASAP, and we will correct the address if the order has not already been dispatched.

Returns Policy: Q & A’s

What happens if I change my mind after I make a purchase?

No problem. As long as you haven’t used the device, you can cancel your order and (if you have already received the order) return the product to us for a refund.

How long have I got to change my mind?

You have 90 days (or until you use the product) to change your mind. This policy only covers unused products (for example, if you buy someone a present and then they decide they want something else.)

Please note the product must be in its original packaging, with any seals intact, and you must notify us within 90 days of your receipt of the order that you wish to cancel the order. The products must then be returned within a further 14 days. You can cancel by sending us an email or giving us a call on 01792 852843.

Full details can be found here. If you have any questions, please give us a call :)

What happens if I have a problem with a purchase?

It’s rare but it does happen.

The first thing to do is contact us, or pop into one of our shops if there is one near to you. Sometimes we can sort things out with a little advice!

If that doesn’t work, and your product is still within warranty, we’ll ask you to return it to us. Usually we can see the problem, but if we can’t we’ll replace it.

Our full returns policy can be found in our terms and conditions here.